Sunday, July 14, 2013

Fridge Update

Day sixteen with no refrigerator.

And, the story gets better.  This past Tuesday I called Home Depot because I was supposed to get a refund within 3-5 business days.  That Tuesday would have been seven business days, and still no refund.  So I call HD's customer support, and got a very helpful young man who at the end of our phone conversation gave me his direct line number so that if I have more problems he can help me do follow up.

Anyway, the much mortified young man told me that the Customer Service lady I spoke with that Saturday, so long ago now, had not actually cancelled the order, even though she sent me an order cancelled email, that the refrigerator was still sitting in the docks waiting for me to call them with a delivery plan.  Arrgh.  So, per the helpful young man, I'm supposed to get a refund by this coming Thursday.  We'll see.  Not holding my breath on this one.

Also, remember that the HD delivery driver told me that I should have gotten a permit to allow him to park in a no-parking zone. Well, I called the Seattle DOT parking division and spoke with another very helpful young man.  He said that the driver (or shipping company) should get the parking permit as they are the ones who know when it's going to be delivered.  Another strike against HD and their fly-by-night delivery people.

The real clincher is that no where on their web site does it state that they, Home Depot, aren't responsible for the actual delivery.  Probably, if I burrowed down into the very minuscule print, hidden twenty or thirty links away,  it might indicate otherwise, but on first impression, I believed that they would be responsible for the delivery.  They weren't.

With that said, we'll see what happens with the refund, and you can believe that I'll never shop at Home Depot again for anything.

P.S. Sorry, this is another blog not about writing, but there will be a writing blog post tonight.  Promise.

P.S.S. God, I miss having ice.

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